Shipping & Returns
Shipping & Returns
Every Hollow Bones piece is made to order and dispatched with care. Here is everything you need to know before and after your piece arrives.
Lead Time
All pieces are made individually after your order is placed. Please allow 3–5 weeks for production before dispatch. We will notify you by email when your piece enters production and again when it ships.
If you need a piece by a particular date — a birthday, an anniversary, a moment that matters — contact us first. We will tell you honestly whether we can make it happen.
Shipping
Australia
| Method | Timeframe | Cost |
|---|---|---|
| Australia Post Registered | 3–7 business days | $12 AUD |
| Express Post | 1–3 business days | $18 AUD |
| Free shipping | Standard | On orders over $300 AUD |
International
| Region | Method | Timeframe | Cost |
|---|---|---|---|
| New Zealand | Tracked International | 7–14 business days | $20 AUD |
| USA & Canada | Tracked International | 10–20 business days | $28 AUD |
| UK & Europe | Tracked International | 10–20 business days | $28 AUD |
| Rest of World | Tracked International | 14–28 business days | $35 AUD |
All orders are dispatched with full tracking. A tracking number will be emailed to you at the time of dispatch. Hollow Bones Jewellery is not responsible for delays caused by customs clearance or local postal services. International buyers are responsible for any import duties or taxes applicable in their country.
Packaging
Every piece is packed in a matte black Hollow Bones box with a polishing cloth, wrapped and sealed for safe transit. We use minimal, intentional packaging — nothing superfluous, nothing that ends up in landfill unnecessarily.
Returns & Exchanges
Made-to-order items
Because every piece is created specifically for you — cast, finished, and dispatched to your order — we do not accept change-of-mind returns on made-to-order pieces. Please read product descriptions carefully, use our sizing guide, and reach out before ordering if you have any questions.
Faulty or incorrect items
If your piece arrives with a manufacturing fault or is not as described, we want to know. Contact us within 7 days of receipt with clear photographs of the piece and its packaging. We will assess the issue and either repair, replace, or refund at our discretion. We stand behind our work.
Sizing issues
If a ring arrives and does not fit despite being ordered in the correct size, contact us. We will assess on a case-by-case basis. Note that we recommend most customers have sterling silver rings resized locally by a jeweller for the most accurate fit — this is a standard jewellery service available at minimal cost.
Lost or Delayed Parcels
If your tracking shows no movement for 10 business days (domestic) or 25 business days (international), contact us. We will lodge an investigation with the carrier and do everything we can to locate or replace your order.
Contact
For any order enquiries, shipping questions, or return requests: contact us here or email directly at hello@hollowbonesjewellery.com. We reply personally to every message.